Desinstale a versão do MEI 11 e depois instale a versão do driver MEI 9.5.24.1790
https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC
https://h30487.www3.hp.com/t5/Sistemas-operacionais-e-software-para-notebooks/Windows-10-n%C3%A3o-deixa-o-meu-pc-desligar/m-p/633055#M55737